Trusted Travel with Travel Counsellors

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Trusted Travel with Travel Counsellors

Please note: Some of the information in this post may only apply to clients in the UK. Please contact your Travel Counsellor for more information if you are a client outside of this region.

When it comes to travel, it’s important to know that you are booking with someone you can trust, someone dependable, and someone who understands your precise needs every step of the way.

Booking with Travel Counsellors delivers the peace of mind that your every requirement will be met, no matter what. We prioritise trust and make it our business to ensure it sits at at the centre of everything we do.

We also make it part of our duty to help remove some of the stress sometimes associated with travel. Regardless of the scenario, our Travel Counsellors with the help of state-of-the-art technology, global supplier relationships, a 24/7 duty office and global TC Community, are there and will ensure that you are taken care of.

For us, that’s Trusted Travel. But what does that really mean? This in-depth summary will explain everything but for now, be rest assured, when it comes to a Travel Counsellors trip, your only worry will be what to pack.

It’s personal

Here at Travel Counsellors, we invest the time to get to know you. We are passionate about delivering a service that goes above and beyond, exceeding expectations and ensuring you know that you are booking with someone you can trust to do all they can to deliver the perfect business trip. That’s why 96% of our customers would recommend their Travel Counsellor to family and friends. And that’s not all – our five-star rating on Trustpilot, as well as the thousands of gleaming reviews that accompany it, explain even further why customers love booking with Travel Counsellors.

You’re 100% protected against supplier failure

When you book with your Travel Counsellor, you can rest assured that you won’t be left out of pocket in the event of the failure of any travel provider involved in your booking.

  • We use ring-fenced trust accounts to protect money until you travel
  • We are part of the ATOL scheme
  • When we act as a tour operator to sell you a travel package, we provide you with the consumer rights under the Package Travel laws. This can entitle you to, amongst other things, assistance, price reductions and refunds in various scenarios.
  • Where needed, your personal Travel Counsellor will guide you through claims and refund processes

We care and want to ensure that you are comfortable and confident in booking with us – that’s why our unique financial protection always has you covered.

For more information regarding our financial protection, please click here.

What’s right for you

Your Travel Counsellor takes the time to get to know you so that they only book what is right for you. Every business trip has it's complications and with access to thousands of suppliers and products globally, we will ensure you get the right itinerary at the best possible price. We guarantee that this level of personalised service cannot be found anywhere else, simply because our approach is completely unique and customised to you. And with a brimming trophy cabinet, including Best British Travel Retailer 2019, you can be rest assured that you are working with a world-class organisation.

A wealth of expertise

It’s always great to hear first-hand feedback about somewhere you’re thinking of travelling to. Not only can this deliver peace of mind but it also ensures that wherever you travel, you can truly maximise your experience.

Our global community of almost 2,000 travel experts provide an informed and in-depth knowledge of just about anywhere on the planet. Add into the mix, our in-house review system with thousands of personal insights and reviews directly from our community and customers, and you can expect advice you can trust.

We’re always here

We will always be by your side. From the moment you initially enquire about your trip, throughout your travel, to even welcoming you home, your Travel Counsellor is only the click of a button away, no matter where you are in the world. And with our myTC app, you also have access to your travel plans wherever you go – Wi-Fi or no Wi-Fi!

Rest assured that when it comes to travel, your needs are our utmost priority and no matter what, we will always be there. That is trusted travel with Travel Counsellors.

You should always consider speaking to your Travel Counsellor in the first instance. However, if you:

  • need urgent assistance whilst travelling (e.g. incidents, accidents);
  • or require urgent assistance with your booking (for example: cancellations, diversions, re-booking)

Please contact our Duty Office 24/7 on [0161 608 1052]

Find Out More

Want to find out more about what makes us different and how we can help you make the most of your company's business travel spend? Please contact us and we will be in touch.

 

 


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