Our £6M Investment in Travel Technology
It’s no secret that we believe in a personal approach to when it comes to business travel so, how do our Corporate Travel Counsellors use technology to create personalised experiences for clients?
Technology is a key investment area for us, with over £6 million being spent annually. It is this emphasis on tech that has seen us shortlisted in the 2018 Travolution Awards for Technology Team of the Year. However, we are resolutely focussed on how our technology can strengthen relationships between travellers, travel bookers and their Travel Counsellor.
Travel Counsellors have a unique competitive advantage in the form of our in-house booking system, Phenix. Built by our 80-strong tech team, Phenix is updated every 3 weeks to ensure it is always able to meet the demands of Travel Counsellors across the globe. Phenix seamlessly combines content direct from suppliers and consolidators along with our own negotiated rates to ensure you have access to the widest travel choice in the market.
This enables your Business Travel Counsellor to provide you with a completely personalised service. With invoicing, booking documentation and Management Information reports tailored to each individual client, your Travel Counsellor can ensure you get everything you require, every time you book.
“Our systems enable us as Travel Counsellors to focus on our customers and their requirements. Continuous development and investment in our tech produces ever-more intuitive and efficient systems, which in turn means our days can be spent more productively. When incidents do occur, we know that the Technology team and other support teams will respond quickly, leaving us to get on with looking after our clients.”
Tim Fitzgerald, Business Travel Counsellor
“We have designed the invoicing process to be flexible enough to meet the needs of the fast-paced corporate market whilst maintaining core elements that are rigid enough to adhere to the obvious financial expectations. As a company we are extremely passionate about ensuring any technology we deliver is continually refined by suggestions from Travel Counsellors and clients. We work hard to give every individual the tools they need to exceed their clients’ expectations.”
Sam Powell, Project Manager
If you would like to learn more about how our investment in tech can bring benefits to your company’s business travel experience, please get in touch via the form below.
Give us a call on +44 (0) 161 464 5350 or fill in the form below and let us call you back.