The Business Travel Buyer’s Guide: How to Make Sure you are Getting Value from your TMC
In part one of our Business Travel Buyer’s Guide, we looked at the different ways a TMC should be adding value to your travel programme. In part two, we take a look at what you can do to maximise this value.
There are a number of quick wins Travel Managers can implement to maximise the value their TMC delivers.
1. Arrange Regular Reviews
Are you having regular meetings with your Travel Management Company? If not, you could be missing out on opportunities to enforce compliance, improve traveller satisfaction and drive down cost. A good working relationship is essential for developing continuous improvement processes. We recommend scheduling regular account management reviews with your TMC at least every 6 months so you can analyse spend, look for savings and keep up to date with industry changes.
2. One-Stop Shop
Are you also booking corporate meetings and events through your Travel Management Company? It isn’t only travellers who can benefit from this relationship, your HR, Marketing and Events teams should also have access to your Travel Counsellor. This will make sure they too can take advantage of the discounts and support on offer. It also means you only have to deal with a single point of contact for all your travel requirements.
3. Duty of Care
Are you discussing duty of care with your Travel Management Company? If not, you are missing out on valuable support. Utilise the tools on offer to keep your travellers safe and protect your business. Our duty office monitors political events, acts of terrorism, extreme weather events, natural disasters and other problems that could impact travel. Check what support your TMC can offer you.
4. Set Up a VIP Travel Service for your Executive Team
Does your C-Suite or senior leadership team have its own single point of contact to fulfil its travel needs? A call centre isn’t going to cut it for these travellers, so Travel Counsellor’s personal approach is ideally suited to meeting the needs of your leadership team. If your TMC doesn’t offer a personal service as standard, then please get in touch.
5. Use the Latest Technology
Have you researched the technical support your Travel Management Company offers? Ask them about their technology roadmap and the level of their investment in new systems. This will give you a clearer indication of how serious they are about keeping up with future developments. Encourage your users to install and use the TMCs app – this way you can help to keep your travellers informed of changes and delays and make sure they have access to any support they may need when on a trip.
6. Review Regularly
When was the last time you reviewed your choice of Travel Management Company? Are they still a good fit for your business? Ask your travel bookers for their input too as they will likely have the most contact with them. And, if things are not going well, don’t be afraid to challenge them to put them right. If the situation still does not improve then ask around for recommendations for another supplier. Moving to a new TMC can be pretty straightforward. For example, changing to Travel Counsellors can be as easy as advising your team of a new email and phone number.
If your TMC can’t help you maximise the value your travellers and your organisation deserve, perhaps it’s time you spoke with Travel Counsellors. Give us a call or complete the form below.
Give us a call on +44 (0) 161 464 5350 or fill in the form below and let us call you back.