At Travel Counsellors for Business, our people are at the heart of everything we do. Each member of our team brings a unique blend of experience, insight, and passion for creating meaningful partnerships with our clients and supporting our corporate Travel Counsellors.
Meet Vicky Higgs, who joined us in January 2025 to strengthen our growing business development team.
With over 20 years’ experience spanning visas, immigration, and corporate travel, Vicky brings a rare combination of sales expertise and strategic account management. She has worked with early-stage start-ups building their client base from the ground up, all the way through to large global enterprises with complex multinational requirements.
Her exposure to clients across a wide variety of industries has given her a deep understanding of the unique pressures businesses face. It’s this breadth of insight that enables her to help tailor travel solutions that fit seamlessly with different operational environments.
“I spend time prospecting and identifying new potential clients, hosting calls and presentations to demonstrate how Travel Counsellors can add value to their travel programme, and providing ongoing support to both new and established Travel Counsellors”, Vicky says as she shares what an average day looks like in her role.
“This can include sales training, driving lead generation, or helping to manage a sales process on their behalf. My role centres around enabling Travel Counsellors to grow confidently and sustainably while ensuring clients receive outstanding service.”
Through countless conversations with businesses, Vicky sees a consistent pattern in what clients want from a Travel Management Company: a strong blend of smart technology and genuine human support.
“While online booking tools and automation are essential, businesses increasingly value the reassurance of knowing that a real person is there when things go wrong. They want proactive support, quick responses, and a TMC that treats their travellers as individuals rather than transactions. The human touch, especially in urgent or disruptive situations, remains a major differentiator.”
One of Vicky’s highlights since joining us was working with a client who was struggling with fragmented travel processes across multiple locations and teams. “By taking the time to understand their pain points, I helped them centralise their travel programme with us, introducing dedicated support, consolidated reporting, and negotiated rates”, Vicky explained. “This not only reduced their travel spend but also improved traveller satisfaction and reduced administrative burden internally. The relationship grew into a long-term partnership, which was incredibly rewarding to watch evolve.”
For organisations exploring a switch, or partnering with a TMC for the first time, Vicky’s advice is clear: look beyond price and prioritise partnership.
“A strong TMC should offer transparency, consistency, and a proactive approach to service. Businesses should ask about traveller support, reporting, sustainability, and how the TMC will integrate with their existing workflows. The right partner should make life easier, not more complicated, and travellers should feel confident and cared for from the moment they start to plan their trip to the moment they arrive home.”
“We combine personalised, relationship-led service with the scale and capability of a global organisation. Our model gives clients both the high-touch support of a dedicated expert and access to our wider global buying power, technology, and 24/7 assistance. This balance of human care and operational strength is something many TMCs struggle to offer simultaneously.”
Speak to our team to explore how our experts like Vicky can simplify your travel, support your people, and strengthen your business. Make 2026 the year in which your business elevates its travel programme.
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