How reactive is your TMC?
In a rapidly changing travel landscape, reactivity is critical. Find out how the right TMC - supported by smart technology and real-time traveller insight - keeps your business moving.
Mastering MICE travel: Tim Fitzgerald’s formula for success
Discover how Tim combines human insight with global resources to turn complex journeys into seamless experiences.
For any business, MICE (Meetings, Incentives, Conferences, Exhibitions) travel is a powerful tool for growth. But managing the intricate logistics, especially for complex, multi-stop trips, can be a huge drain on resources. This is where a true corporate travel partner proves its worth, moving beyond simple bookings to provide comprehensive, proactive support.
At Travel Counsellors for Business, our experts specialise in navigating the unique challenges of the MICE sector. We caught up with corporate Travel Counsellor, Tim Fitzgerald, who consistently goes above and beyond for his clients.
Complexity and last-minute changes
Tim Fitzgerald, one of our specialist Travel Counsellors said, “The world of MICE travel is anything but predictable. We’re often dealing with complex itineraries, less obvious destinations, and tight group schedules where even the smallest disruption can have a big ripple effect.
That’s why the ability to react instantly is critical. Because our support is available day and night, we can resolve issues before they escalate. Whether it’s re-routing a team due to a flight cancellation or securing last-minute accommodation, our clients know they have 24/7 travel support they can count on.
A proactive partner, not just a platform
Many businesses, especially those without a dedicated in-house travel desk, need a partner who can act as a true extension of their team. This means thinking ahead and offering solutions before the client even has to ask.
Tim’s approach embodies this principle. We don't just present a list of flight times; we provide strategic advice tailored to the specific needs of the trip. This includes:
- Presenting clear, concise travel options that offer the best value and timings.
- Offering proactive advice on local transport or visa requirements.
- Anticipating potential issues and preparing contingency plans.
- Leveraging our knowledge to secure the best rates and amenities.
This level of detail ensures travellers have a smooth and productive journey, allowing them to focus on their business objectives.
Joanne Smith, one of our corporate clients, said “Travel Counsellors are invaluable to our company as our trusted travel business partners. Our employees travel extensively around the world, often to less obvious destinations, and we frequently have last-minute requests and changes to flights, hotels, or overseas car hire. The support we receive from Travel Counsellors, day and even night, is truly incredible.
They consistently provide clear, concise travel options that offer the best value and timings for our employees, often going the extra mile by offering additional advice on travel arrangements without us even asking.
As we don’t have a dedicated in-house travel desk, the support they provide is always above and beyond. I would highly recommend any company - large or small - to take advantage of their expertise in all aspects of UK and overseas travel to ensure the best value for money and a seamless experience for anyone travelling on business.”
Why a personalised approach matters
In an industry increasingly reliant on automated platforms, the human element remains our biggest differentiator. For Tim, it’s about building a trusted relationship and understanding the client's business inside and out. This deep knowledge allows him to deliver a truly personalised, concierge-level service.
Being a Travel Counsellor means taking personal ownership of a client’s success. We see your business as an extension of our own, which is why we are committed to providing an unwavering level of care and support. It’s this combination of personal dedication and powerful global backing that makes our MICE travel management so effective.
Elevate your MICE travel programme
If you’re looking for a corporate travel partner that offers more than just a booking tool, we’re here to help. Our dedicated Travel Counsellors are ready to provide the expert support and executive duty of care your business deserves.
Speak to our team today for a no-obligation chat about how we can transform your business travel programme.
Meet our BDMs: Joe Vickers on building trusted relationships in business travel
With 20 years in business travel, Business Development Manager, Joe Vickers, shares his perspective on how corporate travel priorities are evolving – from greater visibility to the growing importance of responsive, people-first service.
Travel advisory update: Middle East airspace disruption
We are currently monitoring ongoing airspace disruption affecting parts of the Middle East. The situation is evolving and may impact flights to, from, or transiting through the region. Our priority is to support clients and travellers with clear guidance, proactive monitoring, and practical solutions in line with airline policies and official government advice.