Building a truly inclusive workplace means making sure that corporate travel is designed to support every employee - regardless of ability, background, or individual needs.
Accessible and inclusive business travel empowers all team members to contribute fully, feel valued, and focus on work, not barriers. Beyond being good business sense, it’s the right thing to do.
Travel Counsellors for Business believes that every traveller deserves care, dignity, and peace of mind. Our tailored approach puts the needs of the individual at the heart of every journey, ensuring inclusive support at each step.
1 – Understand traveller needs from the outset
Ask, don’t assume: Proactively request information on specific needs, such as mobility, dietary preferences, language requirements, sensory sensitivities, or support with mental health.
Profile preferences: Use traveller profiles to log preferences - seating, accessible rooms, or ground transfer options - so every itinerary matches individual requirements.
2 - Book accessible accommodation and transport
Inclusive accommodation: Prioritise hotels with step-free access, accessible bathrooms, and adaptive equipment options (such as hearing loops). Many hotels offer these at no added cost.
Accessible transfers: Opt for transfers with space for mobility aids, and drivers trained in supporting travellers with disabilities.
Public transport considerations: Where possible, suggest routes and cities with reliable accessible infrastructure.
3 – Simplify itineraries and information
Clear documentation: Avoid jargon or over-complicated language, and clarify dates, locations, and requirements. Offer digital and paper copies, even in large print if needed.
Advance Information: Provide pre-trip travel guides highlighting accessible features at hotels, meeting venues, and local areas.
4 – Focus on dietary and cultural needs
Dietary requirements: Flag allergies as well as religious or ethical dietary preferences with suppliers in advance.
Culturally sensitive travel: Respect and acknowledge faith-based observances, cultural norms, and local accessibility practices.
5 – Support mental health and neurodiversity
Itinerary flexibility: Allow time for rest and decompression, especially on demanding itineraries.
Quiet spaces: Recommend accommodation and lounges offering quiet or sensory-friendly environments.
Awareness training: Encourage managers and teams to complete neurodiversity and accessibility awareness modules.
6 – Continuous feedback and adaptation
Feedback loop: After each trip, request feedback on accessibility and inclusivity - learn and adjust processes for next time.
Traveller advocacy: Nominate internal travel champions to keep accessibility on the agenda.
You don’t need to increase your travel budget to foster inclusivity. The key is attention to detail and a proactive approach:
Ask hotels and suppliers directly about accessibility and inclusive services - it’s usually included at no charge
Use existing technology (such as accessible calendar invites and navigation apps) to enhance the experience for everyone
Brief travel managers and bookers to consider inclusivity as standard, not as an afterthought
At Travel Counsellors for Business, we believe travel should open doors for everyone. Here’s how we support accessible and inclusive business travel at every stage:
Personalised traveller profiles: We remember each traveller’s preferences, needs, and past experiences - ensuring seamless, stress-free trips.
One-to-one service: Your dedicated Travel Counsellor provides advice, reassurance, and solutions - day or night.
Supplier relationships: We partner only with trusted suppliers who share our commitment to accessibility and inclusivity.
Continuous care: From itinerary planning to in-trip support, we’re always on hand to adapt plans and support travellers with any challenge.
Travel should empower - not exclude. With Travel Counsellors for Business, your team is cared for as individuals, every time.
Get in touch with our friendly team to discover how we can help you build an inclusive travel programme that fosters loyalty and delivers authentic traveller care.
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