How reactive is your TMC?

In today’s fast-moving business world, corporate travel doesn’t fit neatly into office hours. Flights get cancelled at 2am, meetings get rescheduled at the last minute, and sometimes the best fares or hotel rates only appear if you act quickly. That’s why the reactivity of your Travel Management Company (TMC) matters more than ever. 

Many traditional TMCs operate from centralised call centres, with rigid operating hours and long response times. But what happens when your traveller is stranded overseas outside those hours? Or when a senior executive needs a last-minute reroute on a Sunday afternoon? For organisations that value productivity, wellbeing, and seamless business travel experiences, the cost of waiting until “the lines reopen” can be significant. 

What sets Travel Counsellors for Business apart? 

At Travel Counsellors for Business, we believe your people deserve more than a standard call centre model. Our approach is built around personal service, flexibility, and true 24/7 support. Here’s how we’re different: 

Always-on support – Your dedicated Travel Counsellor is available whenever you need them, backed by our global support team. Whether it’s early morning or late at night, you’ll always speak to someone who understands your business and your travellers. 

Tailored, not transactional – We don’t just manage bookings; we build relationships. Each Travel Counsellor gets to know your company culture, travel policy, and individual traveller preferences. That means faster, more accurate solutions when changes arise. 

Agile response times – With us, there’s no waiting in queues or explaining your issue to multiple people. With direct access to your Travel Counsellor, urgent requests are handled quickly and efficiently. 

Proactive problem-solving – We don’t just react, we anticipate. From monitoring travel disruption to suggesting smarter alternatives, we help to minimise risk and maximise value. 

Why reactivity matters 

Reactivity isn’t just about convenience – it impacts: 

• Traveller wellbeing – Reducing stress by knowing support is always available 

• Business continuity – Keeping schedules on track when plans change suddenly 

• Cost efficiency – Avoiding unnecessary expenses caused by delays in rebooking or missed opportunities 

In short, when business travel throws a curveball, your TMC should be a safety net, not a barrier. 

The right partner for your business 

If your current TMC leaves you waiting on hold, restricted by office hours, or scrambling for solutions when things go wrong, it might be time to ask: How reactive is your TMC? 

At Travel Counsellors for Business, we pride ourselves on being as agile, flexible, and responsive as the organisations we serve. Because in business travel, timing is everything – and so is trust.  

Speak to our team to find out how we can go beyond for your travellers.