When business travel runs smoothly, your people can focus on what really matters. With Travel Counsellors for Business, you benefit from dedicated, human support that understands your organisation, anticipates your needs, and handles every detail behind the scenes. Just as Steph and Eliot did, we work as an extension of your team - so every journey feels seamless, supported and stress-free.
Read on to hear from Steph and Eliot, and find out how their personalised, care-led approach directly contributed to the success of their client, who required travel for a large group to an annual cheerleading event in Florida.
The client requested support for a large group of 250 travellers attending a major cheerleading event in Orlando.
Managing a large group of 250 travellers with varying needs, securing flights and accommodation blocks during a high-demand period, and coordinating transfers. This included arranging 21 minibuses to pick up the group at the same time. We prepared for in-resort emergencies such as illness, injuries, or flight disruptions.
There were also several unexpected hurdles, including lightning storms causing fallen trees on rental cars, villa leaks, and car accidents! We overcame these by acting quickly on the ground, reallocating transport, arranging alternative accommodation where needed, and keeping the client and travellers informed at every step.
Planned travel dates, group needs, and availability of flights, accommodation, and transfers
Secured flights, accommodation (25 x villas) and 21 minibuses for simultaneous pickups
Coordinated closely with suppliers and built contingency plans
Managed a 12-person staff team on the ground to manage arrivals, departures, and emergencies
Maintained proactive communication and resolved issues quickly to ensure a seamless trip
We provided 1-1 WhatsApp communication with the group lead, added gifts such as wine and pool floats to the staff villa, and upgraded key staff on flights.
The trip ran smoothly despite the challenges. The client reported high satisfaction, praising the seamless logistics, personalised touches, and proactive problem-solving. The experience contributed to their success at the event, with the team winning three world championship titles, strengthening engagement and morale, and delivering clear ROI through a memorable, well-organised trip.
The client said they “wouldn’t ever book any other way,” highlighting their trust in our approach. This annual booking reflects the client’s confidence in our ability to deliver seamless, large-scale travel experiences year after year.
If you would like the same level of personal care and attention that Steph and Eliot provide, get in touch with Travel Counsellors for Business today and let’s create a tailored travel solution that works effortlessly around you and your organisation. Learn more about our MICE travel solutions.
With experience spanning travel, payments, utilities, and tech, Suzy Rand brings a commercially focused, people-first approach to corporate travel. In this profile, she shares why trust, deliverables, and the reassurance of a dedicated Travel Counsellor remain at the heart of successful long-term partnerships.
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