Executive travel excellence: Freddie’s client-first approach

For high-level executives, travel is about seamless transitions, unwavering reliability, and the quiet confidence that every detail is handled. It's a space that Travel Counsellor Freddie has mastered over his 12 years in the industry, building a reputation for service that goes far beyond simple booking. 

We sat down with Freddie to understand his approach to supporting his high-end corporate clients, particularly US-based management consultancy firms. He shared how a blend of advanced technology, genuine care, and a proactive mindset allows him to deliver an unparalleled travel experience, turning potential crises into moments of trust. 

Filling the gap for executive clients

Freddie specialises in working with US-based management consultancy firms, a sector where time is precious and complications are unwelcome. Many of his clients struggled to find a reliable, responsive Travel Management Company (TMC) until they met him. 

“My clients are busy people with complex itineraries,” Freddie shares. “They don’t have the bandwidth to deal with airline queues or booking hiccups. They want a single point of contact who will anticipate their needs. That’s exactly what I provide.” 

Freddie’s approach goes beyond simply making bookings. By combining technology with a human touch, he delivers high-touch support rarely found with large TMCs turning executive travel from a headache into a smooth experience. 

Understanding the complexities of executive travel

Freddie’s commitment shines brightest when things go wrong. He recalls one client travelling from Chicago to Amsterdam via London, an itinerary interrupted by a severe storm that grounded all connections at Heathrow. Rather than wait for a distress call, Freddie tracked the disruption in real time and sprang into action. 

“I immediately rebooked my client on the next available flight, organised hotel accommodation for the layover, and managed all ground transport,” Freddie explains. “I sent him a single, clear message with the updated itinerary so when he landed, everything was ready.” 

This proactive care transformed a potential disaster into a non-event, allowing the client to rest and arrive prepared - all without lifting a finger. 

Trust, technology, and the human touch

Freddie’s strength lies not just in solving problems, but in building trust. “Being honest, transparent, and genuinely caring builds lasting relationships,” he says. He uses Travel Counsellors’ advanced tech to monitor travel and flag issues early, but believes true service is always personal. “Technology helps, but it’s the reassurance and understanding that really matter.” 

Discover our executive-level business travel solutions

If your business is looking for executive-level travel solutions and you require someone like Freddie who will go to the ends of the earth for your company, look no further than Travel Counsellors for Business.  

Find out more about our executive business travel solutions, and get in touch to discover a new level of care and service.