We don’t “do” opening hours at Travel Counsellors. We are here to support you and your business.
More than 96% of our customers say they would recommend our service – one of the highest approval ratings in the world. It’s not something we take lightly; our team strives every day to raise the bar.
Dedicated and Personal
When you allow Travel Counsellors to look after your business travel, our personal touch begins from the outset.
Personalised profiling and exceptional service delivery for travellers
Access to a dedicated Travel Counsellor 24/7 who will know you and your business
Continuous development of your travel program
myTC - Our mobile app available to all travellers for each and every trip
Your employees benefit from the companies relationship with regards to their personal travel requirements (luxury holidays etc)
Advice and guidance for every trip during and beyond the pandemic
Our Duty of Care
Duty of care is no longer an option - it’s a requirement for all businesses. At Travel Counsellors your team are in our primary care and we have their safety at the core of our business.
Safe and secure travel
Our in-house Duty Office and Health & Safety teams are dedicated to ensuring a safe and secure experience for your travellers.
Our 24/7 monitoring provides our Travel Counsellors with important information about potential disruptions; they will locate travellers at risk; and support with emergencies and re-booking of travel.
High-touch personal service
Your travellers will not have to rely on scheduled alerts and updates alone, our high-touch personal service ensures our technology supports our human approach.
Successful travel managers understand the importance of having a robust business travel policy in place. Not only will a policy help manage expected travel costs, but it will also help keep travellers safe and clearly define what is and is not acceptable when on a business trip.
Effective compliance will require you to work in close partnership with your Travel Counsellor to ensure maximum compliance from travellers and bookers and to identify and understand areas of non-compliance. Making it clear from the start what the penalties are for non-compliance should help to get everyone on board.
Where there are VIP guests in attendance, your Travel Counsellor will dedicate themselves to the VIP to ensure that at every stage of their journey they have someone on-hand to cater for their every need. There are no limits to what we can offer a VIP, from meet and greet services to helicopter transfers and concierge services, we’ll ensure all of your VIP’s preferences are met – first time, every time.
Some of the services that we offer:
- VIP Check-in
- Supplier notification of VIP in attendance
- Meet and Greet Services, including airport fast-track
- Concierge service (restaurant, theatre, sports, and more)
- Executive Jets to Commercial Charter
- Private Yacht charter
- Helicopter transfers
- Personal Luxury/VIP Holiday bookings
Our large in-house technology development team have created a world-class booking platform, Phenix, developed for the specific needs of our customers and Travel Counsellors alike.
The Phenix platform aggregates fares, product, invoicing and client information content in one place. This ensures rich content for customers and efficiency for our Travel Counsellors leading to efficient turnaround times, accurate invoicing, reporting and visibility of your business with Travel Counsellors.
In addition, myTC, our mobile travel app allows you to view quotes and bookings on the move, as a group or as an individual, giving you real-time travel updates.
End to End Travel Solution
With your Travel Counsellor and Business Development Manager, we regularly review your business needs, service levels, budgets and feedback to ensure your business is supported beyond expectations.
Data as a service
We provide travel management data to support your business insights and budgeting. Your own Travel Counsellor has access to data to meet many of your needs from carbon footprint to cost per traveller to understand your ROI.
Our reports and analysis reveal travel patterns, identify savings and monitor compliance helping to reduce cost and improve efficiency.
With our range of financial options, be rest assured in the knowledge that payments can be consolidated and timed through invoices so you can manage your budgets periodically with our favourable terms.
Immediate invoicing and reconciliation allow you to keep track of your spending and budgeting.
Our in-house financial team are on-hand to support your business where you need it.
Our team negotiate and create travel partnerships. We have enviable relationships with all major airlines, access to industry brokerages and financial weight in travel contracts which is great news for your travel budgets.
Core Travel Components
- Air Travel
- Accommodation - Chains, direct, bed-banks & more
- Car Rental, Chauffeur, Taxi
- Passports & Visas
- Corporate Events
- Rail Travel
- Airport Parking
- Airport Transfers
- Group & Incentive Travel
- Employee Travel Club to support employee benefits package
- Airport Lounges
Executive and VIP
- Meet and Greet
- VIP Check in
- Fast Track
- Commercial Charters
- Private Air & Marine
- Full concierge service
- Restaurant bookings
- Theatre tickets
- Sporting events
Travel Counsellors Global Partnership with GlobalStar
Our partnership with GlobalStar Travel Management brings global capability to fit individual business needs. For clients with a worldwide presence, overseas territories can be serviced individually; local fare content can be accessed, and cultural nuances addressed, ensuring all your people benefit from travel that works for them, no matter where they are in the world.
Via our partnership, we are uniquely positioned to extend services to our corporate clients when their needs transcend markets where we don’t currently have an ‘owned’ location. We are confident in the high standards set by GlobalStar and its partners, that we will continue to exceed client expectations. Our 100% focus is being the best high touch, service oriented TMC out there, and GlobalStar perfectly match that position. – Kieran Hartwell, Managing Director, Travel Counsellors for Business