Based in Horseheath

Romy Frow

It's Nice To Meet You

For the past 17 years, I have been organizing bespoke travel for both leisure and business, creating tailored experiences that meet each traveler’s unique needs.

I’ve had the privilege of traveling extensively in Central America, Europe, Mexico, the Caribbean, the USA (including Hawaii), and South Africa. I’ve also lived in various parts of the world, including the USA, Costa Rica, Germany, and now the UK.

Now, I’m thrilled to offer a more personalized service for both leisure and corporate travelers, available at your convenience—including evenings and weekends.

Over the last 10 years, I have specialized in organizing travel for SMEs and start-up companies. My role is to help you find the most convenient routes and schedules, using my in-depth knowledge of travel options, including negotiated fares, hotels, car rentals, and transfers. This saves you time and hassle, allowing you to focus on what you do best. I can also provide detailed travel reports to help you track expenses and plan your travel budget effectively.

I take pride in building strong, lasting relationships with my clients, and I understand that everyone has different travel preferences. Whether you need to arrange high-volume travel for multiple employees or simply don’t have time to search for the best flight, I am here to provide the solution.

Business travel can often be stressful, but I’m here to ensure every detail is taken care of—from meal preferences and preferred airlines or seats to specific hotel room requests and car rental choices. My service is fully adaptable to your company’s needs and travel policies.

My clients often say, “She’s friendly, goes the extra mile to find the perfect fit, and thinks outside the box.” I pride myself on delivering exceptional customer service and always striving for excellence.

If you think your company could benefit from my services, I’d love to meet and discuss your requirements—either in person or via a quick introductory phone call.

I look forward to working with you!

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Contact Me

Whatever your business needs I'm here to help you, so please get in touch with me and I can get things started:

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My corporate testimonials

Sent by Max N

Romy is very organized, so professional, very available to help even in times you wouldn't be expecting a quick response from her. Always goes an extra mile, even making international calls to make sure everything is sorted. I appreciate her service greatly

Sent by Tanya H

Great customer service with attention to detail. Always feel looked after even when you are on holidays.

Sent by M Miles

Romy is the best travel advisor we have ever used. She is friendly, responsive, knowledgeable and extremely professional.

Sent by James S

First class service. Great to work with such a professional!

Sent by Jamie c

Romy Frow has done an outstanding job. She is professional and demonstrates full respect for her clients. Romy is very responsive, efficient. She thinks ahead and goes beyond simply doing what's asked, which is far more valuable than someone who only completes tasks mechanically (or worse, fails to do them). Romy truly cares about her clients and consistently takes that extra step for them. This is exactly what a counsellor should be.

Sent by Sarah D

Romy is great to work with. She responds very quickly and is always very organised in her communication and planning. We love working with Romy!

Sent by Beth W

Romy is extremely efficient, incredibly helpful, and very patient with us whenever we are trying to arrange planning and booking.

Sent by Emma w

Romy is always efficient and responsive to our team's requests and we are very happy with the service she provides us!

Sent by Simon M

I work with Romy - and she is simply amazing. Whatever the challenge, Romy guides and advises and solves, all with great speed and joy. Amazing. I am super grateful.

Sent by Freddie A

I have worked with Romy over many years. She is a delight to work with. Fast, efficient and always with a smile. She feels part of our company and we couldn't be without her and her services.

Sent by Mel H.

Romy is so easy to work with and never gets flustered or upset if I keep changing booking requirements Love working with her!

Sent by M Miles

Romy is the best travel agent I have ever used for corporate bookings. She’s extremely professional, approachable and responsive, often responding to emails within 15mins. We could not be without her!

Sent by Michelle N.

Romy is extremely responsive to our requests - great service provided

Sent by Elonne P

Romy Frow provided proactive communication throughout the booking process for a hotel in Boston while I was attending a conference. My stay at the Commonwealth Hotel was very enjoyable. The breakfast options included as part of the room rate were fantastic and service was excellent. I look forward to the opportunity to work with Romy in the future!

Sent by Simon Mc.

Romy Frow was wonderful- she guided me through the complex process of attaining a Chinese visa. She was clear, supportive and always there - even answering emails at the weekend. I am super grateful - she made a daunting experience feel wonderful!

Sent by Simon K

Romy is amazing. Nothing is too much trouble for her, she just makes whatever we need happen. Romy is great at keeping me informed about options and allowing me to keep control of final decisions. No hesitation in recommending her to others.

Sent by Michelle M

Romy is a pleasure to work with. Extremely knowledgeable, efficient,, and will go the extra mile with such graciousness.

Sent by S Clements

If there was a 10+ option i'd be checking that! Romy is always so knowledgeable and reactive to any query I have. I have deep faith in her to always secure me/my company the best options and deals. I outsource all client travel to her as there is no one else I trust implicitly to do it. I'd highly recommend Romy and always do, to anyone wanting a travel consultant.

Sent by Stephanie c

Romy was wonderful - incredibly quick to respond and very helpful with plenty of options

Sent by Sandra P

I found Romy, very friendly and knowledgeable. She also contacted me at the weekend to see if I was still going on my trip as the trip had cancelled out. Not many travel agencies will do that! Very happy with her level of care.

Sent by A King

I would seriously recommend Romy due to her fast and diligence response. Well done and Thank you for your support.

Sent by Katie S

Romy is an excellent communicator and very responsive. She is very knowledgeable and extremely helpful with all of the advice given. Her patience is incredible given the amount of edits we often have to make to bookings.

Sent by J Choi

Very prompt and helpful

Sent by Andy C

Efficient, effective and resourceful - an outstanding service.

Sent by Leigh G

Romy is extremely efficient and will always offer you alternatives to bring costs down where she can. All travel booked through Romy is seamless and she has been a god send when it has come to all the changes with the COVID rules. personable and accommodating and always on hand for advice. I would highly recommend Travel Counsellers to friends and Colleagues.

Sent by Sarah H

I have worked with Romy for a number of years booking business travel. So when she moved to Travel Counsellors, I moved with her. I have used Romy for leisure travel as well as corporate and have 100% faith in her to help on all my travel needs. She is always accommodating to every request I have, She is proactive at sending through travel data relating to covid travel even when she's not been asked to. She always remains calm and and responsive even to super last minute requests, some of which happen out of usual working hours. I always recommend Romy to people in my network who are looking for a reliable travel consultant.

Sent by Jason B

Romy is a 1st class travel consultant, nothing is ever to much or out of reach, if you want it she will deliver it. She Tailored all my requirements for travel exactly how I wanted, from flights, accommodation, parking, upgrades. In fact anything to make my life easier both on business travel and my family holiday. You would go a long to find anyone better. Not only is she professional and detailed in her job she’s also an extremely nice person. Thank you Romy and here’s to more future travel in 2021 ??

Sent by G Jones

Romy provided me with a top class service when I worked for a global software provider as an Implementation Project Manager. I always felt at ease when having to make travel bookings and she was also on hand to help me out when things went wrong. Great and friendly service!

Sent by J Owen

I worked with Romy when I was at Bridge. It was always a pleasure. Romy provided an excellent travel booking service in a friendly and knowledgeable manner. She was always prompt in sending travel options and the best prices for the requested destinations and on hand if there was a travel emergency. I would highly recommend Romy

Sent by F Anderson

I have worked with Romy for the last 8 years. She has managed a lot of complex international travel requirements for over 25 consultants - many of them with short notice and changes. I have never meet any travel specialist who is so solution focused as Romy. She comes up with solutions that I wasn't aware existed. Romy is very diligent and wants the best for the client. A pure joy to work with.

Sent by Leigh D

Romy is extremely professional and totally unflappable! She comes across as very knowledgeable about the industry and goes way above and beyond to help you find you exactly what you want. I’ve used Romy mostly for corporate travel and can always guarantee that she has your best interests at heart. She will endeavour to find you the most suitable options and has the ability to pre-empt any problems before they even arise. I can highly recommend Romy to do a brilliant job.

Sent by Sarah C

Romy’s expertise in business travel is outstanding and I worked closely with her in my time as an EA at Bridge Partnership. I always felt confident asking Romy to source travel options for a senior management team with exceptionally busy international diaries. Her unflappable nature was so calming and reassuring for me. I felt she always went the extra mile for us to ensure our people had the best trip itineraries and that they met our budget. Romy would always find a solution to even the most complex trip request (and there was plenty of those generated, often quite last minute). She also helped me with my own personal flight needs from time to time. I would have no hesitation in recommending Romy for any of your travel needs. I will continue to use Romy in my current line of work when the need arises.

Sent by G Wheeler

Having worked with Romy for several years, I can thoroughly recommend her without any hesitation. She always had a very strong focus on client service and established very strong relationships with clients and colleagues.

Sent by C Tulip

Having worked with Romy for a number of years I’d have no hesitation recommending her to family and friends as a Travel Counsellor. Romy is not only an expert in travel but she understands what building relationships is all about, she delivers on her promises and takes ownership when a problem occurs. She’s diligent, hard working and goes that extra mile time and time again for her clients. She’ll be an amazing success in her new role and I wish her all the best.
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