What we do
What can around 30 years’ experience, unbeatable service, almost 2000 Travel Counsellors, proprietary technology and globe-spanning partnerships do for your expanding SME?
What can’t it do?
Exceptional travel management
Our concierge-like service is what we’re known for, but we wouldn’t be able to deliver that consistently at scale without a robust and proven commercial infrastructure. Relationships are the face of Travel Counsellors for Business, but our global connections are the backbone.
Safe, secure and responsible travel
Ongoing development of your travel programme and policies
Leading-edge technology including Phenix proprietary platform and myTC app
Financial reporting and data-led insights
Dedicated Business Travel Counsellor
Your journey starts here
Our end-to-end service means that we’re with you every single step of the way. We don’t use call centres: if you need to talk to your Business Travel Counsellor, then that’s exactly who you contact. If you or your team travel regularly, your Business Travel Counsellor and Business Development Manager will not only work with you to develop robust travel policies, but will also constantly review your account to ensure that we’re delivering our service in the most effective way, whichever of the core components feature in your plans:
- Air travel
- Passports and visas
- Car rental, chauffeurs, taxis
- Rail travel
- Corporate events and conferences
Safe and secure travel
Our Duty of Care ensures that we have everything in place to keep you and your team safe while travelling, including:
In-house duty office and health & safety teams on hand at all times
24/7 monitoring, traveller tracking and support to deal with developing and emergency situations
Our high-touch personal service means we can deal with issues before they become problems
Supported by leading-edge technology
Technology plays an essential part in delivering our services, including our Duty of Care.
Our suite includes Phenix, our proprietary booking platform which aggregates all relevant client information in one place. This helps Business Travel Counsellors and our clients manage, monitor and report on travel much more efficiently, and is key not only to unlocking cost savings, but to our ability to identify, react to and solve any issues quickly.
Phenix is supported by our myTC customer portal and mobile app, which our clients can use for real-time updates on quotes, bookings and any travel concerns.
By using technology to support what we do, rather than lead it, our service retains that human touch that Travel Counsellors for Business is famous for.
Even with nearly 2000 Travel Counsellors around the world, we wanted to ensure that we had a presence everywhere our clients needed to be. So to help you expand your business, we expanded ours.
Our partnership with GlobalStar means that our support and knowledge reaches further than ever before. For our clients with a worldwide presence, this partnership means we can service territories on an individual basis, with specialist local knowledge adding to our high levels of service. For other clients, it simply means wherever you are in the world, we are too.
Service the way you want it
Being flexible and having a community of business travel experts available at all times means we can tailor our service to give you exactly what you need, including:
- VIP services: meet & greet, private jet/yacht hire, and dedicated concierge services including restaurant, theatre and sporting event booking
- Regular financial reporting to suit your needs and a range of invoicing options
- Sustainability-first focus, including Green Leaf which highlights the most positive environmental options on our booking system