Focus on service and technology sees record sales

Posted on Posted in blogs

Focus on service and technology sees record sales

industrial action
An increase in tech investment and longstanding customer relationships have resulted increased sales and our 13th consecutive year of double-digit growth at Travel Counsellors.

Business travel now represents a quarter of the company’s revenue and is 18 per cent up this financial year compared to the same period last year.

Our investment in technology has also risen to £7m annually, up from £6m the year prior. The investment continues to develop the capabilities of our booking platform, Phenix, as well as enhancing the digital experience of the company’s mobile travel ‘myTC’ app.

Steve Byrne, Chief Executive of Travel Counsellors, said: “These results reflect the growing number of Travel Counsellor business owners taking advantage of a technology platform, and global knowledge-sharing community, to create highly personalised, corporate and leisure travel experiences for customers.

“Whilst technology continues to be a driving-force in the market, allowing us to track and manage complex itineraries for travellers, the bonds we create with customers, and the level of care and attention they receive, can only be provided by the human touch and a concerted effort to nurture longstanding relationships.

“Despite current uncertainties in the market these results demonstrate an increasing consumer appetite for bespoke travel experiences, designed and delivered by an expert advisor who takes time to get to know them personally, and is available 24/7 if required.”

Want to find out more about how Travel Counsellors help you manage your company's business travel? Please contact us.