Meet our team at The Business Travel Conference 2017
Business travel is the fastest growing area of Travel Counsellors. With an increase of 12% of corporate travel sales year-on-year and over 450 new corporate travel accounts secured in the last 12 months, we’re moving from strength to strength.
From SMEs to global giants, and covering multiple sectors, we’ve marked our presence as corporate travel experts. But we’re far more than just service providers: we satisfy corporate travel needs with efficiency, care and first-class service to make sure clients want for nothing.
Unfaltering, personal service is the backbone of our business plan, and we must be doing something right as last year our annual turnover grew by £26 million, profits grew by 34% and we can boast a customer satisfaction score of 96%. We’ve also been named as one of the UK’s Top 20 Travel Management Companies for the third year running.
Mladen Lukic, our General Manager from South Africa, has been refining our corporate travel strategy that combines our unbeatable products and services, with industry-leading technology and our people-focused business model.
“Our aim is to provide a world-class service to the global corporate travel industry, and the global reach of the Travel Counsellors brand allows us to share best practice and new ideas.”
Mladen Lukic, South Africa General Manager
We know how important it is to build personal relationships with not only key business decision makers, but with travel bookers and travellers – and this is strengthened by our market-leading technology. Our CEO, Steve Byrne, believes technology not only strengthens relationships but also ensures we surpass all customer service expectations.
“Recent strong growth has allowed us to invest further in the business, with the opening of a new London office and the expansion of our corporate travel offering. Technology and talent are key in driving this growth – our market-leading platform allows our franchisees to seamlessly book bespoke, tailored corporate packages anywhere in world.”
Steve Byrne, CEO
Our technology also supports our business customers in mitigating risk for their travellers, and ensures they are meeting duty of care requirements. Pivotal to caring for our business clients are the in-house Duty Office and Health & Safety Teams who are dedicated to traveller tracking and well-being to ensure a safe and secure experience.
The 24/7 Duty Office provides our clients with important information on real-time global events, travel news, and potential travel disruptions; they can locate travellers at risk; and support Travel Counsellors with emergencies and re-booking travel to ensure each corporate client makes it back home smoothly and safely.
Our myTC app further strengthens our core principles of customer care, providing business travellers with instant access to travel information, itineraries and travel documents, as well as offering constant contact with the Travel Counsellor, reflective of our focus on making the customer experience as personal as possible. Using the very best technology combined with personal service, we connect client and Travel Counsellor to ensure the business traveller is always looked after, wherever they are in the world.
Come speak to our team at Stand 40 at The Business Travel Conference on September 19th and 20th, to learn how we can deliver a whole new level of corporate travel service for your business.
Give us a call on +44 (0) 161 464 5350 or fill in the form below and let us call you back.